Access to the room by employees of Avela Boutique Hotel

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In order to provide our guests with an exceptional sense of cleanliness and tranquility, we reserve the right to access the rooms in order to clean, maintain, check the condition of the furniture and the appliances and ensure the quality of our rooms.

Management reserves the right to access rooms with a "Do not Disturb" sign board in case of an emergency, suspicious behavior, damaged inventory or violation of the hotel's internal regulations.
 

QUIET HOURS

In order to ensure a tranquil, relaxed stay for all our guests, please note that we have established our quiet hours between 10:00 pm. to 8:00 am.

If you become aware of a disruptive guest, please contact Front Desk staff immediately.

Televisions, speakers or other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly.
 

ALCOHOL POLICY

All registered guests of legal age are allowed to bring their own alcoholic beverages and consume them on hotel grounds.

Please drink responsibly.

For your safety and in order to respect all our guests, please note that irresponsible drinking is not allowed in common areas such as the lobby, Jacuzzi, halls, etc. If staff and guests detect an intoxicated guest in such areas, Avela Boutique Hotel reserves the right to reprimand set guest.
 

100% SMOKE-FREE

This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects others.

 

A Designated Smoking Area is provided outside drive way –entrance area- and away from the building.

For your safety and to assure that our facility is not exposed to strong, unhealthy smells we do not permit smoking tobacco, recreational or prescribed marijuana, illegal drugs, e-cigarettes, vape pens, hookahs, incense or cigars.

 

It is also strictly prohibited candle burning, the use or diffusing of aromatic oils or other strong-smelling plant-based essential oils
or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell cigarette, marijuana, or other odors.

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These items and activities will be treated as smoking, failing to follow set guidelines will result in a possible eviction from the hotel grounds without a refund.
 

NO-COOKING, COOKING APPLIANCES, COMBUSTIBLES, OR FIREWORKS
 

The safety of our guests, staff, and this facility is extremely important to us. Except for the microwave and refrigerator units that the hotel provides, preparation of food in single King size bedrooms using any type of cooking appliances is prohibited.

 

A minimum fee of $100 USD will be charged for cooking in a single King size bed room, including coffee makers, hot plates, toaster ovens, water heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating appliance, or any other item intended for cooking.

 

Open fires, flames or cooking grills, either charcoal or gas, and fireworks are not allowed anywhere on hotel property.
 

DAMAGE DISCOVERED AFTER CHECK-OUT
 

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges.

 

Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.

 

Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.
 

DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
 

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

We reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers.

 

Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs  incurred by the hotel due to their actions and will be evicted from the hotel

 

 Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion.

 

Should the fact that firefighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.
 

FIREARMS AND WEAPONS:

The safety and security of our guests and staff is extremely important to us.

Avela Boutique Hotel is private property.

 

Firearms are not allowed.
 

POWER OUTAGES / WATER SHORTAGES – Sayulita is a small village, with poor infrastructure.

 

Please note that all year around, and especially during the summer months May to October there are possible power outages and water shortages due to bad weather and storms.

 

Avela Boutique Hotel will not process any refunds due to any outages that might occur.
 

ILLNESS AND EPIDEMICS

The hotel reserves the right to refuse accommodations to a guest arriving with a contagious disease.

In cases where sickness occurs during the stay, please notify the Front Desk staff.

 

In the case of serious sickness, you may be requested to receive appropriate health care from a nearby healthcare facility.

 

During epidemics we are entitled to employ precautionary measures within our judgment or as required by local authorities. In extreme cases a special room  cleaning fee might incur, as we deem appropriate under the circumstances presented.
 

INFESTATION

The cleanliness of our rooms is extremely important.

If guests bring any infestation into the hotel room or on the premises, they will be liable and will incur all costs and expenses, including immediate or urgent response requirements and loss of room revenue, that we deem necessary to address the infestation.